Refund Policy

# Refund and Cancellation Policy

**Last Updated: July 27, 2026**

This Refund and Cancellation Policy ("Policy") applies to all bookings made through the Yaari mobile application (Android and iOS) and website, operated by **Kunatic** ("Yaari," "we," "us"). This Policy applies uniformly across all platforms.

By making a booking on the Platform, you agree to the terms set out below.

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## 1. Booking Confirmation

1.1 A booking is considered confirmed once you receive an in-app confirmation and/or payment (where applicable) has been successfully processed.

1.2 Confirmed bookings are matched into a group and, where relevant, accepted by a host and/or venue ahead of the scheduled experience.

## 2. Cancellations by the Member

2.1 You may cancel a confirmed booking through the app up until the cut-off time indicated at the time of booking (typically a set number of hours before the scheduled experience).

2.2 **Cancellations made before the cut-off time** are eligible for a full or partial refund of any amount paid, as indicated in-app at the time of booking.

2.3 **Cancellations made after the cut-off time, or no-shows**, are generally **not eligible for a refund**, as venue capacity and group composition have already been committed at that stage.

2.4 Repeated late cancellations or no-shows may result in restrictions on future bookings or account penalties, as described in our Terms and Conditions.

## 3. Cancellations by Yaari

3.1 We may cancel or reschedule a booking due to insufficient group size, venue unavailability, host unavailability, or other operational reasons.

3.2 Where we cancel a booking, you will be offered a full refund of any amount paid, or the option to rebook for an alternate date/experience, at your choice.

## 4. Refund Processing

4.1 Approved refunds will be processed to the original payment method used at the time of booking.

4.2 Refunds are typically processed within **7–10 business days**, though actual crediting timelines may vary depending on your bank or payment provider.

4.3 Where a booking fee includes a non-refundable processing or convenience component, this will be clearly disclosed at checkout before you confirm payment.

## 5. In-Venue Issues

5.1 If you experience an issue with the quality of food, service, or venue conditions during an experience, please report it to us within **48 hours** via **hello@yaari.live** with relevant details.

5.2 While venues are independent third parties and not operated by Yaari, we will review such reports in good faith and may, at our discretion, offer credit, partial refund, or facilitate resolution with the venue.

## 6. Non-Refundable Circumstances

Refunds will generally not be provided where:

- You cancel after the applicable cut-off window;
- You fail to attend a confirmed booking (no-show);
- Your account is suspended or terminated due to a violation of our Terms and Conditions;
- The issue raised is unrelated to the service Yaari directly provides (e.g., personal preference regarding matched group members).

## 7. Platform Differences

This Policy applies equally regardless of whether your booking or payment was made via the Android app, iOS app, or website. Where payment is processed through an app store's in-app purchase system (Google Play or Apple App Store), that platform's own refund mechanisms and timelines may also apply in addition to this Policy.

## 8. How to Request a Refund

To request a refund or raise a cancellation-related query, contact us at:

**Email:** hello@yaari.live

Please include your registered account details, booking reference, and reason for the request.

## 9. Changes to This Policy

We may revise this Policy from time to time. Updates will be reflected on this page and, where material, communicated via the app, website, or email.

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*This Refund and Cancellation Policy applies uniformly to all users of the Yaari Platform on Android, iOS, and the website.*